CLOSING DATE : 14 MARCH 2016
SALARY: R158 985 per annum (Level 6)
REQUIREMENTS : • A Grade 12 qualification or an equivalent NQF level 4 qualification with 0-1 year working experience • A post graduate qualification in Public Management and Administration will be an added advantage • Experience in a client service position will be an added advantage • Completion of Cadet or Internship programme within the Department of Home Affairs will be an added advantage • Basic computer literacy knowledge in excel, word and powerpoint will be an added advantage • Customer care skills, report writing, statistic compilation and ability to interpret statistics • Problem solving, conflict management, communication and interpersonal relations skills • Client focus orientated, honesty and integrity • Basic understanding of Identification Act, the South African Constitution, Public Service Act and regulations, Human Resources legislations and prescripts • Willingness to work extended hours including weekends and public holidays • Ability to communicate fluently in English and the second language • Willingness to be rotated to any other Branch/Office within the Department • Ability to work in a mobile working environment.
DUTIES : The successful candidate will be responsible for amongst others, the following specific tasks: • Attend to enquiries and perform online (meter greeter) verifications • Greet and walk in customers, and ensure that they receive a professional, warm and friendly welcome • Provide customers with orientation and information on the services required • Check status of applicant (Fingerprints register on HANIS and marital status), and conduct online verification and issue a ticket • Provide advice and direction to relevant departments and ensure the highest customer service standards • Operate in front and behind the pay barrier and be the first point of contact for customers • Direct customers to relevant service departments in a timely manner and with the highest customer service standards • Ensure that the waiting areas are maintained in the highest standards as per the appearance, accessibility and demarcation • Ensure that the customer receives service in accordance with the departmental values and vision statements • Operate the live capture photo booth in the department • Capture digital photograph and digital signature of the applicant with the prescribed equipment • Search for an applicant using the information from BQMS • Request over – ride exceptions on Biometrics • Verify and validate client information on system • Authenticate application, verify applicant details and payment • • Receive and monitor the delivery of Smart ID cards • Record and check quantity and quality of goods received • Inspect, accept, or reject inbound Smart ID cards • Communicate with supplier for product returns/repair • Verify applications to detect damaged or missing documents • Verify function 192 to determine whether not already registered • Ensure proper collection of Smart ID Card.
ENQUIRIES : Mr T.S Nchabeleng, Tel: (012) 402 2245 APPLICATIONS : Quoting the relevant reference number, direct your CV, certified copies of qualifications and ID together with a completed Z83 application form, which can be downloaded from our website, by the closing date to the relevant address of the Department of Home Affairs Office, as follows: Attention: Director-General Postal Address: Private Bag X114, Pretoria, 0001, Physical Address: 230 Johannes Ramokhoase (Proes) street, Cnr Thabo Sehume (Andries), Pretoria, 0001
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REPRESENTIVITY : All race and People with Disabilities are encouraged to apply.